Please take the time to read our terms and conditions. We will always endeavour to be fair and reasonable. 

 

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1. Where a student gives at least 48 hours notice (via email to info@alpynehq.com) that he/she is unable to make a lesson, we will arrange a convenient alternative date and time. This is limited to no more than five times in a twelve month period. No refunds will be given. 

2. Where a student gives less than 48 hours notice, an alternative lesson date and time will only be offered where we deem there is an unforeseeable circumstance (e.g. medical emergency). No refunds will be given.

3. Where a student fails to attend a lesson with no reasonable explanation, no refund will be offered nor lesson made up.

4. Where a student is late for a lesson, the missed time will not be made up.

5. Where a student’s behaviour or conduct is deemed unacceptable, we reserve the right to terminate the lesson and all future lessons. The student, or parent (where applicable) will be liable to settle any outstanding monies if owed.

6. Once lessons have been timetabled and reserved, it is expected that students will attend all lessons. In the event that the student wishes to change the agreed lesson time and date for all future lessons, we will endeavour to find a suitable alternative. Where this cannot be agreed upon, and the student is no longer able to continue, the normal cancellation policy applies.

7. Where we cancel a lesson an alternative date and/or time will be offered. We are not liable for any costs incurred but if an alternative date cannot be agreed, we will refund the monies owed for that single lesson. We will endeavour to give maximum notice whenever this is the case. 

8. The student, or parent (where applicable) agrees: to ensure that contact details (including emergency contact numbers) are up to date and that we are informed of any relevant and changing medical conditions. That we may record, film or photograph them (or their child) for promotional, educational or marketing purposes. This may be either during the lesson or at a special event day that will take place from time to time.

9. We reserve the right to change the time and day/date of all services. No refunds will be given nor are we liable for any costs incurred. We will endeavour to give maximum notice.

10. We reserve the right to alter your tutor but will endeavour to tell you if this is necessary. 

11. Online taster lessons are limited to 1 per customer. If you have a family with more than one member who would like a taster lesson then please contact us at info@alpynehq.com or schedule a call back by clicking here.

12. If a student fails to attend an exam which is not a consequence of an Alpyne cancellation, no refund will be offered and the exam result will be recorded as a fail.

13. If a candidate is late for an exam, they will be unable to take part in this grading session. This will not be refunded and will need to be re-booked if they still wish to sit their exam.

14. Where a candidate’s behaviour or conduct is deemed unacceptable, we reserve the right to terminate the exam. The result will be recorded as a fail and the candidate will not be permitted to sit any further Alpyne exams. The candidate, or parent (where applicable) will be liable to settle any outstanding monies if owed.

15. We reserve the right to terminate exams at any time and request any outstanding monies for examinations be paid within fourteen days of receipt of our termination notice. We are not liable for any further costs incurred.

16. No refunds are to be made for any products or services unless deemed otherwise by Alpyne Enterprises. Any refunds given will only be credited to the customer’s account.

17. If outstanding payments are not resolved after 5 working days of Alpyne notifying the customer there will be a £10 daily admin fee every day for 3 months or until resolved. If outstanding payments are not received after 3 months then legal action will be taken.

18. All Alpyne Enterprises Graded exams are non-refundable and cannot be deferred to a later examination date. Once a time slot has been allocated to the customer this cannot be changed. If Alpyne Enterprises cancels a grade an alternative date and/or time will be offered. We are not liable for any costs incurred and no refund will be made.

19. These terms and conditions are subject to change. Please refer to www.alpynehq.com for the most up-to-date version. We will endeavour to keep you informed by email whenever we make amendments. Please keep these terms and conditions for your records.

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Thank you.